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Service First

Posted by Glenn Ross - Customer Service Experience
To create a customer-focused culture, you need a customer service philosophy based on these easy-to-teach fundamentals.
Posted by Carol Carter - Retail Strategies
Take some tips on creative (and, in these times, critical) customer service from Chris Zane, owner of Zane’s Cycles.

Posted by Kevin Stirtz - Smart Marketing with Customer Loyalty
They're not just for your staff -- these standards help your entire company to perform better.

Latest Posts

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Senior Housing Communities  - 
Stephen Chiulli
December 1
As with many cities and towns throughout the country, my community is struggling to ...
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Have you set your 2009 business travel mileage rates?  - 
Rebecca Mazin
December 1
The IRS has just announced the 2009 Standard Mileage Rates.
miranda marquit_80
Finding Opportunities During This Time of Economic Downturn  - 
Miranda Marquit
December 1
In fact, if you plan carefully, you will find that there are plenty of ...
miranda marquit_80
Going Green: Tax Credits for Energy Efficiency  - 
Miranda Marquit
December 1
By planning ahead to make energy efficient home improvements next year, you can save ...
miranda marquit_80
$2 Trillion in Credit Lines May Be Cut  - 
Miranda Marquit
December 1
The word is that as much as $2 trillion in credit lines may be ...
ney grant_80
Why Private Equity uses Debt: The Mechanics of Leverage  - 
Ney Grant
December 1
In my last post, I described why the credit crisis is impacting private equity.
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Oh, dread: The holiday party  - 
Peter Lucash
December 1
The dreaded holiday party is neither necessary nor is it necessarily welcome by your ...
stephen key_80
Bring Your Product to Life Using YouTube  - 
Stephen Key
December 1
Even a terrible looking product will look better on film, if staged appropriately.
brandon morris_80
Multiple Currency Support in QuickBooks  - 
Brandon Morris
December 1
One of the new features of QuickBooks 2009 is Multiple Currency support; Prior to ...
maura schreier-fleming_80
What’s Wrong With Business in America Today?  - 
Maura Schreier-Fleming
December 1
When Richard Wagoner, CEO of General Motors, imperiously entered the halls of Congress a ...
nharker_80
Securing a Small Business Loan Quickly  - 
Naomi Harker
December 1
Securing a small business can happen in as little as 36 hours. The SBA ...
keith rosen_80
People Do What Makes Them Comfortable. So Get Uncomfortable (Even If You Puke)  - 
Keith Rosen
December 1
You may be familiar with the definition of insanity: "Doing the same thing over ...
ken walker_80
Travel Alarms  - 
Ken Walker
December 1
A travel alarm clock is of singular purpose. It has one function in life, ...
joseph carrabis_80
Social networking, healthcare and The Village  - 
Joseph Carrabis
December 1
The role of social networking in heathcare is...?
tim berry_80
Good Background Info on Small Business  - 
Tim Berry
December 1
Blogger Steve King of Small Business Labs points out good basic information from Chad ...
sdavis_80
The Pursuit of Real Happiness  - 
Susan Davis
December 1
Is it possible to get through these tough times...and be happy?
leslie levine_80
The New Rules for Promoting on the Web  - 
Leslie Levine
November 30
Perhaps the most exciting aspect of this, at least for me, is how positively ...
matt sarrel_80
It's not being a pest, it's customer service.  - 
Matt Sarrel
November 30
Sometimes sales is all a matter of attitude.
mike stevens_80
Michigan Policy Guru on Auto Bail-Out  - 
Mike Stevens
November 30
Dr. Dan Luria of the Michigan Manufacturing Technology Center argues permanent partial nationalization for ...
frank ross_80
Leveraging eBay Listings in Google  - 
Frank Ross
November 30
Did you know that eBay actually works to get your listings indexed by Google?
sam thacker_80
Three U.S. Senators Leading Fight for Small Businesses  - 
Sam Thacker
November 30
The Small Business Administration (SBA) has been a terrible disappointment during the last several ...
mary sullivan_80
Basic Startup Rules  - 
Mary Sullivan
November 29
Indulge me. I do not intend to bring politics into this blog. But Indian ...
lori richardson_80
50 Ways to Score More Sales - Day 1  - 
Lori Richardson
November 29
In the days to come, I'm offering 50 tips and 50 inspirations to help ...
chuck mckay_80
Gamblers, E-Mail, Religious Miracles, Word-of-Mouth, and Customer Delight  - 
Chuck McKay
November 28
Once they learned to feed themselves, Skinner split the rats into two groups. The ...
jim jacobson_80
Down For The Holidays...But Not Out  - 
James Jacobson
November 28
The next day, I received a call from a developer I had worked with ...
carol carter_80
Holiday 2008: Battle of the Signs  - 
Carol Carter
November 28
Get your holiday bargain here.
denise oberry_80
Call Me Crazy But I Went Shopping Today  - 
Denise O'Berry
November 28
All in the name of economic research...
kstirtz_80
Customer Service Expert Offers Advice to Retailers for Successful Holiday Season  - 
Kevin Stirtz
November 28
Even though Black Friday has begun, there is still time for retailers to increase ...
ramon ray_80
This Holiday Season Will Shoppers Pick You or Your Competition?  - 
Ramon Ray
November 28
For many businesses, particularly retailers, this coming month is the highest volume selling time ...
funny_80
Are You a Swinger?  - 
Tim Devaney and Tom Stein
November 27
New game could be just what you're looking for.

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